Privacy Policy

1. Introduction

Welcome to Fluenta Call ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").

By using Fluenta Call, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Profile information (language preferences, profile picture)
• Authentication credentials (when using Google or Apple Sign-In)
• Payment information (processed securely through third-party payment processors)

2.2 Communication Data

When you use our Service, we collect:

• Call metadata (duration, time, participants, language selections)
• Message content (for translation purposes only)
• Voice data (temporarily processed for real-time translation)
• Video call data (processed in real-time, not stored)

2.3 Technical Information

• Device information (model, operating system, unique identifiers)
• Log data (IP address, browser type, access times)
• Usage data (features used, interaction patterns)
• Location data (with your permission, for service optimization)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our translation services
• Communication: To send you service-related notifications and updates
• Personalization: To customize your experience based on language preferences
• Security: To detect, prevent, and address fraud and security issues
• Analytics: To understand usage patterns and improve service quality
• Compliance: To comply with legal obligations and enforce our Terms of Service

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted third-party providers who assist us in operating our Service:

• Firebase (Google): Authentication, database, and cloud messaging
• Agora: Real-time voice and video communication infrastructure
• Bandwidth: Telephony and SMS services
• Translation APIs: Real-time language translation processing
• Payment Processors: Secure payment processing (we do not store payment card details)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for 90 days after deletion
• Call Metadata: Retained for 12 months for billing and support purposes
• Voice/Video Data: Processed in real-time and not stored
• Message Content: Retained for 30 days, then permanently deleted

6. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for voice and video calls
• TLS/SSL encryption for data transmission
• Encrypted storage for sensitive data
• Regular security audits and penetration testing
• Access controls and authentication requirements for our systems

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke permissions for location or other data collection

To exercise these rights, contact us at support@qantiva.com.

8. Children's Privacy

Fluenta Call is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website and app
• Sending an email notification to your registered email address
• Displaying an in-app notification

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: